XipLink - IT / TAC / Test Specialist

XipLink is a fast moving and exciting software development company in the field of WAN optimization for wireless networks. Our products facilitate internet / networking access in demanding environments that use satellite, cellular and point-to-point RF links. This is an opportunity to develop your career in networking technology and protocols working as part of a team of world-class IP networking experts.

Job Description:

1. 1) IT Infrastructure Support (Approx. 30% of time or 1-2 days/week)

Maintenance, support and setup of test, development and IT networks / services:
  • Debugging and resolving internal network issues.v
  • Setup of new infrastructure (including real and virtualized systems).
  • Rack & cabling cleanup, reconfiguring equipment and decommissioning of old equipment.
  • Network switch, router and firewall configuration and maintenance.
  • Responsible for automated system backups.

2) TAC (Technical Assistance Center) (Approx. 30% of time or 1-2 days/week)

Receive customer calls and open service requests as needed:
  • Troubleshooting customer system and network problems.
  • Diagnosing and solving hardware and software faults.
  • For simple issues, provide immediate issue resolution.
  • For more complex issues, escalate to field/support team.
  • Reproduce customer issues to support development, test and field teams.
  • Handling customer RMA’s including basic hardware fault identification.

3) Testing Specialist (Approx. 40% of time or 2 days/week)

Testing of XipLink WAN optimization product line features and scenarios:
  • Run manual functional, performance and regression tests.
  • Analyze test results from automated test infrastructure.
  • Open bug reports for new issues found in test and in the field.
  • Test bug fixes and develop new test cases.

Technical capabilities

  • Good communication skills in English with French, Spanish or any other language a plus.
  • Strong analytical and logical problem-solving skills essential.
  • Experience in Unix system administration (FreeBSD or Linux OS) with shell scripting a plus.
  • Knowledge and practical experience of networking technologies such as switches, routers (Cisco or Juniper experience a plus), firewalls and wireless networking.
  • Knowledge of and hands-on experience with a wide variety of network protocols including Ethernet, VLANs, MPLS, IPv4, IPv6, RIP, OSPF, BGP, TCP, HTTP, SNMP.
  • Basic software development or scripting experience in Python or similar language(s).
  • Familiarity with virtual machine technology (VMware, KVM, VirtualBox) a definite plus.

Location:Montréal, QC. Great office view overlooking the mountain!

Benefits and bonus package available.

email hr@xiplink.com
4200 St. Laurent Blvd, Suite 1010, Montréal, Quebec H2W 2R2